Orders from Own Patches are guaranteed to be delivered in the safest and most efficient manner possible. Due to the fact that all orders are custom-made, delivery time differs according to design, quantity, and destination of shipment. 

Order Processing Time

Each order goes into production after payment and design approval are both confirmed. Timing can vary depending on what you’ve ordered and how complex the design is, but we’ll make sure you know what to expect before we get started. 

Shipping Destinations

We ship across the USA and UK and make sure every order arrives quickly and in good shape. 

Estimated Shipping Times

Delivery times depend on where you are and which shipping option you go with. We do our best to hit every estimated date, but occasionally things like carrier delays can get in the way. We’ll always keep you updated if anything comes up.  

Shipping Costs

Shipping costs depend on a few things, mainly your order size, weight, destination, and which shipping option you pick. You’ll see the exact cost at checkout before you commit to anything.  

Order Tracking 

Once your order has been shipped, you will receive tracking information via email. This allows you to monitor the status and progress of your shipment until delivery. 

Custom Duties and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities. Any such charges are the responsibility of the customer. 

Shipping Delays 

Sometimes things come up that are just out of our hands, weather, customs holdups, carrier issues, or a busy holiday period. We always do our best to keep things moving and we appreciate you bearing with us when delays happen.  

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order. Incorrect or incomplete information may result in delays, additional charges, or failed deliveries.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist where possible.

Split Shipments

Larger orders may occasionally be split into separate shipments. If that’s the case with yours, we’ll send you tracking information for each one so you can follow everything along the way. 

Shipping Restrictions

Certain locations may have shipping limitations due to carrier restrictions or local regulations. We reserve the right to decline shipments to restricted destinations when necessary.

Changes & Cancellations

Need to change something about your order? No problem, just let us know before production kicks off. Once we’ve started making your patches it gets a lot harder to make changes, so we’d rather hear from you early.