Refund Policy

At Own Patches, we are committed to delivering high-quality custom patches made to your exact specifications. Because all products are made to order, our refund and returns policy is designed to balance customer satisfaction with the custom nature of our work.

Eligibility for Refunds

If something arrives damaged, defective, or just not what you ordered, we’ll make it right. Just get in touch with some photos or evidence, and we’ll take it from there. 

Custom Product Policy

Every patch we make is one of a kind, so please take your time reviewing the mockup before you approve it. Once you’ve signed off and production begins, the design is final. 

Returns Policy

Returns aren’t something we can offer on custom orders, but if yours arrives with a problem, we want to hear about it. Get in touch with our team shortly after delivery, and we’ll figure out the best way to help. 

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within a few days of delivery. You will need to provide clear photos of the product and packaging along with your order details for review. 

Incorrect Orders

If something arrives that doesn’t match what you approved, let us know right away. Once we’ve had a chance to look into it, we’ll either replace the item or sort out a refund, depending on what makes most sense. 

Refund Process

Once a refund request is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider, but we aim to complete all approved refunds as quickly as possible.

Order Cancellations

Need to cancel? Reach out as soon as possible. Once production has started on your custom order, we’re unable to stop it, so the sooner you get in touch, the better. 

Exchanges & Replacements

Is something not right with your order? If it’s defective or incorrect, we’ll make it again and send it out free of charge once we’ve had a chance to verify the problem. 

Non-Refundable Items

The following items are non-refundable:

  • Custom-made patches after design approval
  • Orders already in production or completed
  • Items with approved design proofs
  • Shipping charges (unless otherwise stated)

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.